Privacy Policy

Who We Are

Dovia Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect:

• Name
• Email address
• Phone number
• Business information (if provided)
• Messages submitted through contact forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address (anonymised for analytics)
• Browser type and device information
• Pages visited and time spent on site

How We Use Your Information

We use personal data only for the purposes set out below. We do not sell your personal data.

• To respond to enquiries submitted via our contact form
• To provide website design and broadband advisory services
• To improve website performance and user experience
• To comply with our legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Consent — for analytics cookies, collected only after you explicitly accept them
• Contract — when providing services you have requested
• Legitimate Interests — improving website performance and understanding how the site is used
• Legal Obligation — where we are required to process data to comply with applicable law

Cookies

5.1 Essential Cookies

Essential cookies are required for basic website functionality — including cookie consent preferences — and cannot be disabled.

5.2 Analytics Cookies

We use Google Analytics to understand website performance. Analytics cookies are only activated if you explicitly accept them through our cookie consent banner. IP anonymisation is enabled. No analytics data is collected before consent is given.

You can withdraw consent at any time by clicking "Manage Cookies" in the footer, which clears your consent preference and reloads the banner.

Affiliate Links

Some pages on this website contain affiliate links. If you click an affiliate link, a tracking cookie may be placed by the third-party provider (for example, a broadband provider or retail partner). Dovia Ltd may receive a commission if you subsequently sign up or purchase. This does not affect the price you pay.

For full details of our affiliate relationships, see our Affiliate Disclosure.

Data Sharing

We do not sell personal data to third parties. We may share data only where necessary with:

• Analytics providers (Google Analytics — only if you have given consent)
• Website hosting and infrastructure providers
• Legal or regulatory authorities where required by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for the duration of the client relationship and for a reasonable period thereafter for reference. Cookie consent records are stored for up to 12 months.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at hello@dovialtd.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure or destruction. These include encrypted data transmission (HTTPS) and access controls on systems holding personal data.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated when changes are made. We encourage you to review this page periodically.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: