Terms & Conditions
Last updated: December 2025
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Dovia Ltd website and the services we provide. By accessing our website, contacting us, or commissioning our services, you agree to be bound by these Terms.
2. About us
Dovia Ltd is a UK-based digital consultancy providing web, branding, telecoms, and support services to homes and businesses.
3. Services
Our services may include, but are not limited to:
- Logo design and digital branding
- Website design and development
- Telecoms and internet setup for homes and businesses
- Website support and maintenance
- Broadband comparison and referral services
4. Quotes and project approval
All work is quoted individually based on your requirements. Quotes are provided in writing and are valid for the period stated. Work will only commence once written approval has been received.
5. Payments
Payments are made by bank transfer to Dovia Ltd. For larger projects, a deposit may be required before work begins. Any agreed payment schedule will be confirmed in writing.
6. Client responsibilities
You agree to:
- Provide accurate and complete information required to deliver services.
- Respond promptly to requests for feedback, content, or approvals.
- Ensure you have the right to use any materials you provide.
7. Our responsibilities
We will:
- Deliver services with reasonable care and professional skill.
- Communicate clearly throughout the project.
- Make reasonable efforts to meet agreed timelines.
- Keep client information confidential.
8. Revisions and changes
Reasonable revisions are included where agreed as part of the project scope. Requests outside the agreed scope may incur additional charges, which will always be discussed before proceeding.
9. Broadband and third-party services
We do not supply broadband or telecom services directly. Any broadband comparison, referral, or sign-up is provided by third-party providers. Dovia Ltd is not responsible for pricing, availability, installation, service quality, or contractual terms offered by third parties.
10. Limitation of liability
To the maximum extent permitted by law, Dovia Ltd shall not be liable for:
- Delays caused by lack of information or approval from the client.
- Issues arising from third-party platforms, hosting providers, or networks.
- Loss of business, data, revenue, or profit resulting from website or connectivity issues.
11. Cancellation
Either party may cancel a project by providing reasonable notice. Any work completed up to the cancellation date must be paid for in full.
12. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have questions about these Terms & Conditions, please contact us:
Email: hello@dovialtd.co.uk
Address: 4th Floor, 18 St Cross Street, London, EC1N 8UN