Effective date: April 2026 · Dovia Ltd, Registered in England & Wales, No. 15377266
Contents
Payment Method
Payments to Dovia Ltd can be made via PayPal or direct bank transfer. You do not need a PayPal account to pay via PayPal — card payments are accepted through the checkout without registration.
All prices are quoted and charged in pounds sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated in a written proposal.
PayPal — payment link provided at time of booking or invoicing.
Bank Transfer
Account Name: Dovia Ltd
Account Number: 24053252
Sort Code: 04-06-05
Please use your name and invoice number as the payment reference so we can allocate your payment promptly.
Broadband Advisory Sessions
Advisory sessions are priced at £50 per session and are payable in full at the time of booking. Your session slot is not confirmed until payment has been received.
Sessions are delivered by phone or video call and last 30 minutes. A written summary is provided by email following the call.
Project Work
All project work — including website design and development, logo and digital branding, and broadband setup support — is billed in three structured instalments. A written proposal confirming the scope, deliverables, total cost and milestone schedule will be provided before any payment is requested.
| Instalment | Amount | When Due |
|---|---|---|
| 1st — Project deposit | 50% | Before work begins. No work commences until this payment has cleared. |
| 2nd — Midpoint | 25% | At the agreed midpoint milestone, confirmed in the written proposal. |
| 3rd — Completion | 25% | On delivery of final files or site handover. Final assets are released once this payment clears. |
- Each instalment is due within 7 days of the relevant milestone being reached
- Work begins within 3 business days of the deposit clearing
- Final deliverables are withheld until the completion payment has cleared
- Project timelines and milestone definitions are confirmed in the written proposal
Monthly Retainers
Website support and maintenance plans are billed monthly. The first month is payable upfront at the point of agreement. Subsequent months are billed on the same date each month.
Either party may cancel a monthly retainer with 30 days written notice. No refunds are issued for a month already paid and in progress.
Cancellation Policy
Advisory sessions — cancellations are subject to the following policy based on notice given before the scheduled session time:
| Notice Given | Refund | Fee Retained |
|---|---|---|
| More than 48 hours before session | Full refund | £0 |
| 24–48 hours before session | 50% refund — £25 | £25 |
| Less than 24 hours before session | No refund | £50 |
| No-show (no contact made) | No refund | £50 |
To cancel or reschedule a session, contact us at hello@dovialtd.co.uk with your booking reference. The time of your email is used to determine which cancellation tier applies.
Project work — if you cancel a project after payment has been made:
- Cancelled before work has started (deposit paid, not yet begun) — full refund of deposit within 7 business days
- Cancelled after work has started but before the midpoint — deposit is non-refundable; any midpoint payment already made is refunded in full
- Cancelled after the midpoint payment — deposit and midpoint payment are non-refundable; work completed to that point is yours to keep
- Cancelled after final delivery — no refund is due; all three instalments are non-refundable
Refunds
Refunds are processed via PayPal to the original payment method. Processing times are typically 3–5 business days once a refund has been initiated by Dovia Ltd, though PayPal processing times may vary.
Refunds will not be issued where services have been fully delivered as agreed, or where cancellation falls outside the terms set out in Section 5.
Late Payment
As all project work and advisory sessions are paid upfront, late payment terms apply primarily to monthly retainer clients where an automatic payment fails.
In the event of a failed payment, we will notify you by email. If payment is not received within 7 days of the due date, services may be paused until the outstanding balance is cleared. We reserve the right to charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Disputes
If you have a concern about a payment or service, please contact us directly in the first instance. We aim to resolve all disputes fairly and promptly.
Dovia Ltd
Email: hello@dovialtd.co.uk
4th Floor, 18 St Cross Street, London, EC1N 8UN
Company Number: 15377266
These payment terms are governed by the laws of England and Wales. These terms should be read alongside our Terms & Conditions and Privacy Policy.